IguanaMed stands behind its product and wants you to be 110% satisfied. If you are unhappy for any reason you have 30 days to make a return. We request that all items are in their original condition with their original packaging with all hang tags and labels intact. Garments that have been laundered or show visible signs of wear and tear will not be accepted.
We will only accept returns for items purchased from IguanaMed.com with an original order number and shipped within the United States. All returns must have a Return Authorization. Original shipping charges are not refundable (unless item is defective).
To initiate a return, click here.
If you need to exchange an item for a different size/color please initiate a return here (and select EXCHANGE) from the dropdown.
Then simply place another order for the item you want and email us at email@example.com so that we can credit your shipping charge on the new exchange order. IguanaMed will cover the shipping on the shipping to get the correct size to you.
All refunds for return items will be issued within 5 days of receipt to the returns department. Please note you have 14 days from the date the RA is issued to send your return. If not returned within the 14 days the RA will be void and you must contact firstname.lastname@example.org for a new return authorization.
For returns/exchanges help please contact IguanaMed at email@example.com.